They were nice. They were friendly. I took it in for one thing and they end up having to pay for something minor. My battery cables were loose and they charged me almost $100 to repair that when I took it in for the other battery the auxiliary battery so I didn’t think that was very fair. However, they were friendly. They were nice and they took care of the issue.
Hey Kerri, thank you for the feedback and for bringing your Jeep to us. We’re glad we were able to resolve the issue for you. I did want to clarify that the charge was for the diagnostic process involved in verifying the source of the warning light and electrical concerns after the auxiliary battery replacement, not simply for tightening a battery cable. Our technician scanned the vehicle for faults, tested both batteries and their connections, reviewed the start/stop system data, researched the Chrysler charging system operation, and test drove the vehicle to confirm the concern was resolved and no additional faults returned. In this case, the loose main battery terminal ended up being the cause of the issue, and fortunately it was a relatively minor repair instead of needing additional parts or more extensive electrical work. We always try to find the actual cause of the problem first and keep repairs as minimal and cost-effective as possible. We appreciate your business and your feedback.
- Dave's Service Center